The last couple of weeks have been all about people - talking, liaising, negotiating, persuading, explaining and reassuring. This tends to happen, in my experience, when there are a variety of things happening - either starting to happen or are recently in place and not quite running smoothly. It takes time, which is time well spent, to ensure that the things happen and don't falter or fizzle out.
So some of the things that have happened that need persuading and cajoling along are:
Opening hours of the library - earlier opening at 8.30am and then 24hr opening.
MFDs and printing and the introduction of cover sheets to try and make the identification and pick up of print jobs easier.
Staff - the continued training of Information Assistants, the integration of telephony staff into the IT Helpdesk team and customer services team. Also recruitment - short listing for interviews of part time library assistants.
Some of the things that are imminent and require negotiation, explaining and reassuring to move forward:
Weeding and stock relegation - time and process
Monitoring of unattended and unoccupied study spaces - process and practicalities.
Zones and noise levels - negotiation, explanation and decisions.
It's essential to get to know people, to work out what they think is important and find the common ground and purpose.
All this against the background of change and managing change and moving things forward.
- Posted using BlogPress from my iPhone
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