Wednesday, 21 October 2015

Week by week - Semester 1, LMP, IT Help, loans and reservations...

The day by day weekly summary has become, temporarily, a week by week monthly summary as time to reflect during the first few weeks of semester is scarce.
Added to the usual frenetic activity has been continuing work on the process of procuring a new Library Management Platform (LMP).  During September there was scoring and evaluating of tenders and then recently there have been demonstrations by suppliers which again need scoring and consensus scoring. It has been a lot of work with working groups, internal and external groups and meetings and a lot of concentration. But it has been very interesting especially the involvement with other institutions and universities as part of SCURL to create a framework for using in the future. The process around tendering has been interesting too and it is good experience.
Anyhow, back to the beginning of Semester which went well.  We had the usual situation when some changes and improvements especially to do with the building were only ready at the last minute but everything was ready.  We had a stock relegation programme in place over the summer which involved clearing a lot of unused paper journals and this has created extra study spaces.  We've also gained another room for silent study so increased our study space by approx 70 seats.
Our new Principal visited the library on Monday 7th September along with other invited staff and everything went according to plan - a successful afternoon and it was a great opportunity to show off all the good work and the good service we provide.
Semester began on 14th September and we were busy with enquiries right from the start.  We get a lot of IT related enquiries in the first couple of weeks mainly about passwords, WiFi and email. Basically students want to get set up to access the university system as quickly as possible preferably on numerous devices.  All the information is online but many still prefer to come to the library IT help desk for face to face help, advice and assistance so it is good that we provide online self help, telephone, email and personal help.
Library related changes have involved the short term loans (3hr loans) and reserved books.  There has been a major change with these in that they used to be kept behind the Service Desk and issued by staff but we now have them on open shelving near the self issue kiosks and students can access them themselves at anytime 24/7.  We are monitoring the situation as we go along but we haven't had any major problems so far (despite concerns by some staff).  The system is not perfect but can be modified if need be once we have reviewed it at the end of the semester.  I'm confident that it is going to work...
24/7 opening of the library started at the beginning of semester and will continue up until 18th December. It is now established that we are open 24/7 for all of semester time and revert to 9-5 during holidays.
Other things:
Lapsafe lockers for students to charge their laptops
New rota for Service Desk staff in order to get a better insight into use of staff resource
Room booking software for study rooms still going well and can be accessed from OPAC machines so easier for students to use.
Change Advisory Board is still proving useful for keeping up to date with communicating changes.
We had a good visit from Edinburgh City Libraries showcasing their ebooks, emagazines etc. and lots of students signed up so that was interesting and a great collaboration.
Social media updates continuing and I've been doing stuff for ELISA and CSGUK but that's another story.