Day to day events and happenings from the Customer Service Interface (Library Service Desk / IT Helpdesk) Information Services Directorate in a University
Back to work today and lots of staff back too. Feels like the beginning of the year. Spent time planning staffing for next year - a new e-Learning technologist is needed. Windows 7 and Office 2010 have been installed in the staff training room as a trial - still some problems but hopefully these will be sorted out soon.